FAQs

Self Pick-Up Orders

Delivered Orders

Payments & Exchanges

Air-Filled & Helium-Filled Balloons

Others

 

Self Pick-Up Orders

Is there a physical location for me to pick up my order?

Yes! We offer In-Store Pickup (FREE) at our Wan Chai location.

Please come by to pick up your orders, browse our great selection of party supplies, and chat with our friendly specialists for inspirations on hosting a great party!

Address: 1/F, 80 Queen’s Road East, Wan Chai
Opening Hours: 10:00-19:00, Mon-Sun
Phone: +852 2509 9918
WhatsApp: +852 6303 2303

Party Hero Map

Click here to open Google Map

 

I placed my order online. When will it be available for pick-up?

Most orders on in-stock items are processed within 1 working day.

We will notify you via email once your order is ready for pick-up. Please feel free to contact us if you have any special requests or wish to confirm the timing!

 

Can I bring inflated balloons on the MTR (or other public transport)?

Yes. We will place your inflated balloons in plastic bags, so you can bring them onto public transport (including the MTR) with ease.

 

Delivered Orders

What delivery options are available for my order?

In addition to In-Store Pick Up at our Wan Chai Store (FREE), we also offer delivery service.

For orders without inflated, bulky, and fragile products, you can select:

  • Standard Delivery: $49 for orders below $400; FREE for orders on or above $400.
  • SF Express Freight Collect: Pay shipping fee upon delivery

For orders with inflated, bulky, and fragile products, you can select:

  • Collect from Delivery Van: We will assign a van to deliver your order, and you will collect the order from the van.
  • Door-to-Door Delivery: We will directly deliver your order to your address.

Please refer to below fee table:

Region Area Collect from Delivery Van Door-to-Door Delivery
Hong Kong Island All areas $100 $200
Kowloon Main areas $150 $250
Remote area 1: Stonecutters Island $240 $340


New Territories
Main areas $170 $270
Remote area 2: Clear Water Bay, Fairview Park, Fanling, Luen Wo Hui, Sai Kung, Shek Wu Hui, Sheung Shui, Tai Mong Tsai, Tin Shui Wai, Yuen Long $250 $350
Remote area 3: Airport, Asiaworld-Expo, Chek Lap Kok, Discovery Bay, Disney, Ha Tsuen, Hung Shui Kiu, Inspiration Lake Recreation Centre, Kam Tin, Kei Ling Ha, Lam Tei, Lau Fau Shan, Lok Ma Chau, Luk Keng, Pat Heung, San Tin, Sha Tau Kok, Shek Kong, Shuen Wan, So Kwun Wat, Sunny Bay, Tai Lam Chung, Tai Mei Tuk, Tung Chung, Wu Kau Tang, Ma Wan $300 $400
Remote area 4: Cheung Chau, Lamma Island, Peng Chau, Tai O Contact us Contact us

 

For more details, please read our Delivery & Pickup page.

 

Do you offer same-day delivery?

Please contact us before placing the order if you require same-day delivery.

We will try our best to meet your timeline, depending on the products in the order and delivery location.

 

Can you deliver at a specific time in the day?

For Collect from Delivery Van or Door-to-Door Delivery orders, we will contact you to confirm the date and time for delivery before dispatch. Here is our available time range for delivery:

  • Monday - Saturday: 11:00-19:00
  • Sunday & Public Holidays: 11:00-15:00

If you have a specific date and time in mind, please leave us a note during checkout (e.g. Delivery Date: 7 Nov, 12:00-13:00), or contact us before placing your order. We will try our best to meet your needs.

For Standard Delivery and SF Express Freight Collect, we will not be able to accommodate specific times of the day for delivery.

 

Can you deliver to my party venue?

Yes! Simply select Collect from Delivery Van or Door-to-Door Delivery and we will deliver the order to your party venue. We suggest providing detailed venue booking information (e.g. booking name) to ensure smooth deliveries.

If your venue location require special access instructions for delivery, please contact us before placing your order.

 

Payments & Exchanges

How do I place an order with Bank Deposit / PayMe / FPS payment?

After you placed the order online and received a confirmation, please follow the instruction for your preferred payment method below.

Once payment has been made, please send us a photo of the deposit advice / confirmation screenshot, together with your order number via email support@partyhero.com or WhatsApp +852 6303 2303.

Please note your order will be processed once full payment has been received.

Bank Deposit

Please deposit the amount to below bank account.

Hang Seng Bank
Party Hero Limited
390-793172-883

PayMe

Step 1: Scan below QR code.

Note: You must scan this code to make payment. Please do not search by our phone number.

Step 2: Ensure "Pay a business" is shown on top of the screen. 

Step 3: Enter the order amount, and tap "Next".

Step 4: Enter your Order Number, and tap "Pay a business".

Step 5: Enter your PIN and the payment will be made.

Step 6: Email us (support@partyhero.com ) or WhatsApp us (+852 6303 2303) to notify us the payment has been made.

FPS
(coming soon...)

 

Can I exchange items purchased?

We have a 10-Day Exchange Policy for most items*. If you are not satisfied with the product, simply contact us with your order information and a brief note on the exchange request.

Once your request is approved, you can either visit our Wan Chai store or send the product back via HK Post / SF Express to exchange the items.

Only exchange of products at the same or lower price is available. Additional payment is required if you would like to exchange for a more expensive product.

Only products in unopened, unused, unworn and in their original packaging and saleable condition are eligible for exchange.

In the unlikely event that you receive a faulty product, please send us the details of your orders and the defective item details at support@partyhero.com.

*Following items are NOT eligible for exchange:

  • All inflated items - including helium-filled and air-filled balloons
  • Pinatas
  • Confectionaries and other food items
  • Balloon inflation services
  • Delivery fees
  • Party setup services

 

Air-Filled & Helium-Filled Balloons

Do your balloons come filled with helium or air?

We offer a wide selection of balloons that are suitable for helium-filling or regular air-filling.

For helium-filled balloons, there is a “Balloon Inflation Service” option in the product page where you can select “With Helium” or “Without Helium”. A free curling ribbon will be attached for your inflated balloon.

We highly recommend buying balloon weights to securely hold your helium-filled balloons!

For air-filled balloons, we suggest purchasing a handheld balloon pump with your order to save your lung some hard work :-)

 

Can I bring my balloons in for inflation only?

Yes! If your brand-new and unused balloons are suitable for helium-filling, please bring them to our Wan Chai store for inflation.

Please refer to the fee table below for this service:

[TABLE]

 

Can I buy the balloons uninflated? Do you sell helium tanks?

Yes, you can buy the balloons without helium filling. There is a “Balloon Inflation Service” option in the product page, where you can select “Without Helium” and the price will update accordingly.

Sorry, we do not sell helium tanks to customers due to safety considerations.

 

How long will the balloons stay inflated / afloat?

Balloon float times can vary significantly based on factors such as size, material and the environment where the balloon is placed.

Below should give an indicative idea based on "ordinary" conditions:

  • 10-12in latex balloon: ~8-10 hours
  • 36in latex balloon: ~12-14 hours
  • Foil balloons (except air-filled balloons): ~4-6 days
  • Crystal balloons: ~4-6 days

 

Can I re-fill the foil or latex balloons?

While this is technically possible, however please note the following points:

  • Balloons must be entirely undamaged to be re-filled to an acceptable effect
  • Latex balloons tend to biodegrade very rapidly, especially in direct sunlight

For these reasons, Party Hero will not be able to offer inflation services for used balloons.

 

What kind of weights would I need to hold the helium balloons down?

We recommend that you buy balloon weights based on the type of your balloon. Please refer to below table.

Balloon Type (1pc) Balloon Weight (1pc)
Latex Balloon 7g
Foil Balloon 35g
Crystal Balloon Set 35g
Balloon Surprise Box 35g
Balloon Bouquet 150g

 

If you are combining multiple balloons, please add more or heavier weights as appropriate.

Balloon weights are not required for AirWalker balloons and air-filled balloons.

 

Is the “inflated size” indicated in the product description / packaging accurate?

The inflated sizes printed / displayed are for reference only, and could vary significantly in practice. Factors such as ambient temperature, sunlight and wind conditions can affect the inflated balloon size.

 

Others

Do you offer party setup service?

Yes, we do! Please contact us for further discussions and request a quote.

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